Refund & Cancellation Policy
We want you to be confident engaging us. This policy explains when cancellations and refunds apply.
Last updated: June 2026
1. Before work begins
If you cancel an engagement before we have started work, you are entitled to a full refund of any fees paid for that engagement.
2. After work has started
Once preparation has begun, refunds are pro-rated to reflect the work already completed. If a deliverable (such as a prepared return) has been shared with you for approval, that portion of the fee is non-refundable.
3. Government & third-party fees
Statutory fees, taxes, penalties and third-party charges paid to authorities (for example the Income Tax portal, GST portal or the UAE FTA) are non-refundable, as they are not retained by us.
4. Service issues
If a filing we completed contains an error caused by us, we will correct it at no additional charge. Where a service was not delivered as agreed, contact us and we will make it right, including a refund where appropriate.
5. How to request a refund
Email info@fintechpro.co.in with your name and engagement details. We aim to acknowledge within 2 business days and process approved refunds to the original payment method within 7–10 business days.